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08031 809540

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Frequently asked questions?


    Is return shipping free of charge?

    As a rule, freight collect returns will not be accepted and the shipping costs will be borne by the customer.


    How long can items be returned?

    Returns can be returned within 10 days if they are undamaged and in their original condition.


    What happens in the event of a delay in delivery?

    In the event of force majeure and other unforeseeable, extraordinary and non-culpable circumstances, e.g. material procurement difficulties, operational disruptions, strikes, lack of means of transport, official interventions, energy supply difficulties, etc., even if they occur with upstream suppliers, the stated delivery periods shall not be binding and must be agreed anew. This applies in particular to the agreement of fixed dates.


    Why did I not receive my goods in a package?

    Due to delivery delays, some items may be delayed, in these cases we make partial deliveries so that you can thus receive and use the majority of your goods earlier. Of course, the rest of the order will be sent to you as soon as possible.


    How can I place the order?

    We accept orders by e-mail, fax or via the online shop. Orders placed by telephone will not be accepted.


    Can the goods be tried on on site?

    You are welcome to try on your desired items in our showroom by prior arrangement and appointment.


    Can samples be ordered?

    Yes, but the shipping costs for the return are not covered by us. In addition, goods that are not wanted by you must be returned within 10 days.


    Can we buy locally from you?

    Orders can only be placed by e-mail, fax or via our shop. However, orders can be picked up on site instead of shipping.


    How does the embroidery & printing service work?

    You send us your desired logo and receive feedback from us as to whether this is possible. We will then send you a proof (a sample), after you have approved this, the embroidery/printing of the goods will take place.


    What is the minimum order quantity for Stick?

    From 20 pieces to be embroidered, follow-up orders have no minimum.


    What is the minimum order quantity for printing?

    From 20 parts to be printed, follow-up orders are made after consultation with your representative.